SUMMARY

WORK EXPERIENCE

Director of Internet Operations (7/2002 to Present)

PROTEXDirect.com

• Over 30 customers provided with their own custom online ordering portal. 40% average increase in business for involved accounts. First system of its kind in the industry, has since been mimicked by all major competitors.
• Assist in prospecting, qualification and selling process of this service, as well as provide implementation support of the system directly to the client. Maintain direct contact with key client personnel throughout the life of the account.
• Responsible for coordinating efforts of a national sales team relating to the website sales to achieve maximum impact.
• Assist in prospecting and selling process, as well as provide implementation support of the system directly to the client. Maintain direct contact with client throughout the life of the account.
• Customers include: Ann Taylor, Banana Republic, Best Buy, CompUSA, Finish Line, Gap, Gymboree, Macys East, Nordstrom, Office Depot, Rainbow Shops, Ritz Camera / Boaters World, and Saks Fifth Ave.

CRM Implementation

• Customized the reporting capabilities of the system to be used as a front end to our entire ERP system for Finance, Manufacturing, Purchasing, Sales & Marketing departments.
• Rolled out system to Domestic & International Sales teams. Responsible for system utilization and successfully achieved user adoption goals.

Other Projects

• Developed PROTEX's company website including a totally custom, full featured content management system, allowing for modifications to the website by non-technical marketing users.
• Manage LPSource.com, our online distributor that services smaller retailers throughout the U.S.
• Established an Intranet that contains tools for internal communication including a document library, image gallery, and company newsletter.

Director of Production, Eastern Region (2/2000-11/2002)

• Established production standards and best practices guidelines which were adopted throughout the organization.
• Conducted extensive scope definition and requirement gathering sessions with clients and technical staff.
• Acted as User Experience Lead, supervising Production, Creative, Content, and Cognitive teams during design, development and implementation phases on multiple projects
• Clients Included: GMAC Real Estate, Publix Supermarkets, Fleet Bank, Kraft Foods, Markem, Tapestria

Web Developer (10/1999 to 2/2000)

• Responsible for working directly with editors on the release of daily content
• Provided guidance in how to effectively translate content from print into engaging online experiences utilizing HTML, dHTML & Flash

John Rago Consulting Inc. (6/1999 to 4/2006)

• Linksatshirley.com
  Worked with management to deliver a dynamic web site that showcased one of the premier golf courses on Long Island. Gathered Requirements, provided project plan and delivered ahead of schedule & under budget.
• Kenyamoto.com
  Developed the platform for this Video Blog (vlog), enabling the site to be maintained by a team of video editors & reporters in Kenya.
• RealEstateSecrets.com
  Developed site that fully integrated into a popular affiliate management service, allowing for distribution of an e-book through hundreds of affiliates while seamlessly managing transaction processing and payments.
• Other Clients Included: Fleet Capital Leasing, Best Buddies of Maryland, Medialink, Hamlet Wind Watch, Protex International Corp, Healthygolf.net, Fragala Corp., Metropolitan Roofing (client/server application)

ONLINE PORTFOLIO

EDUCATION

TECHNICAL SKILLS

• xHTML, XML, XSL, CSS, Javascript, dHTML, VB Script, ASP, PHP, SQL, Microsoft Access, VBA, mySQL, SQL Server 2000, Macromedia Flash, Actionscript, Microsoft Word, Microsoft Excel, Microsoft Enterprise Manager
• Expert knowledge of W3C Standards, standards-compliant web development and their effect on website usability and accessibility.

URLS